Customers Bank Review 2025
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At a glance
Overview
Customers Bank offers a wide array of deposit products, but the affordability of those accounts and the strength of those yields are inconsistent. Moreover, the bank is highly localized with branches in a limited number of states. Customers looking for a large branch network should look elsewhere.
Highlights:
Free CheckingHighlights:
CDs
Checking
Savings
MMA
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These are sponsored offers rated highly by us for competitive rates, fees, and minimums.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.2/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.4/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate Savings rating = 4.4/5
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Offers featured here have been sponsored which impacts how, where, and in what order the products appear. Not all offers are displayed on this page.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
APY, or annual percentage yield, is the yearly return on a bank or investment account.
Overall
Customers Bank is best for customers who live near one of the bank’s branches in a limited number of states, as some of the accounts require you to visit a branch to open. Moreover, savers will generally find higher annual percentage yields (APYs) with lower minimum deposit requirements for high-yield savings and money market accounts elsewhere.
Pros
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The minimum deposit for CDs is low.
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The bank offers a variety of CD terms.
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Customers Bank offers a free checking account.
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The Yield Shield Savings Account moves in tandem with the Federal Reserve's federal funds rate.
Cons
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You can find higher rates with lower minimum deposit requirements for some accounts elsewhere.
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The mobile banking app hasn't been rated by many users, though it still scores solid marks.
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You must visit a branch to open some of the bank’s deposit accounts.
Customers Bank banking products
Customers Bank Yield Shield Savings Account
Pros
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The Yield Shield Savings Account earns a competitive APY.
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This account's yield moves in lockstep with the Federal Reserve's federal funds rate, so the yield will remain high as long as the Fed's benchmark rate remains elevated.
Cons
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The account requires a very steep minimum balance to open an account and earn the APY.
Customers Bank CDs
Pros
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The bank offers a wide variety of CD terms.
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The minimum balance requirement to open CDs is low.
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Customers Bank short-term CDs offer competitive APYs.
Cons
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Higher yields on long-term CDs can be found elsewhere.
Customers Bank Money Market Account
Pros
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The account can be opened with a relatively low minimum deposit.
Cons
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Customers' money market account requires a steep balance to earn the top yield; you can easily earn higher yields elsewhere with a lower balance.
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There's a $5 monthly fee if you don't maintain $1,000 in your account at all times.
Customers Bank Free Checking Account
Pros
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There's a low minimum deposit to open an account.
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There's no monthly fee.
Cons
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The bank’s mobile app is decently rated, but very few users have reviewed the app.
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You must visit a branch to open an account.
Bank fees
| Fee | Charged? |
|---|---|
| Overdraft fee | $5 |
| Non-sufficient funds fee | $20 |
| Monthly maintenance fee | $0 – $29 |
| Excessive transaction fee | None |
Customer experience
Mobile app. Users on both iOS and Android have given the Customers Bank mobile app a decent rating, but only relatively few users have rated it. The app lets you deposit checks with your phone as well as pay back a friend — practical features that make everyday chores less frustrating.
Customer support. Customer-service representatives for online products are available every day from 8 a.m. to 11 p.m. Eastern Time.
We want to know what you think about Customers Bank
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Review methodology
We assign a score to each type of account and its features, weigh them carefully based on importance to account holders and determine an overall score. Read our full review methodology.
Customers Bank customer reviews
Customers Bank has 47 reviews
Dive into community reviews below and see what others think about Customers Bank.
In July 2024, Bankrate collaborated with a third-party vendor to survey 1,200 bank account holders nationwide. Bankrate and our vendor collected and summarized account holder responses to five rating questions on a 5-point scale as well as open-ended reviews of the banking experience. Responses are based on individual account holder product details, and therefore cannot be verified for accuracy. Reviewers received an incentive for their feedback. Their ratings are unedited and have not been reviewed or approved by the associated bank or credit union, nor do these responses reflect Bankrate's own expert review of these banking products.
